Troubleshooting - What to Do If Moodle Is Running Slowly

Performance can vary based on your connection, device, or server load.

Quick steps

1. Check your internet connection – try another site to confirm it’s working normally.
2. Close other tabs or applications using bandwidth.
3. Try a different browser or device to rule out local issues.
4. Clear cache and cookies (see Clearing Cache or Cookies to Fix Display Issues).
5. Wait and retry later if the site is undergoing maintenance or heavy use.

When to contact support

• Slow loading persists across multiple devices and browsers.
• You experience repeated timeouts or “Server error” messages.

Include your location, browser, and time of the issue when raising a ticket - this helps the support team investigate.