About this site

This site is the support portal for SkillSet Ltd customers.  It allows you to log support requests with us and track them through to completion.  Response times are governed by contractual SLAs but we will endeavour to respond as soon as possible to all tickets that are logged here.


Creating an account

Only authorised contacts within each customer organisation are allowed to create tickets. Please contact your relationship manager for more details on how to request an account here.


I have an issue...

Before raising a new support ticket here, please check the following:

  • Have other people within your organisation encountered this issue before?  If so, please discuss with them as it is entirely possible they have resolved it without raising a ticket here.
  • Is it mentioned in the Common Solutions or FAQ sections of this site?  Please use the "How can we help you today?" search box to see if this has already been encountered and resolved, before raising a new ticket here.
  • Have other people within your organisation raised this issue as a support ticket before?  If so, please check the relevant ticket for proposed solutions, and request that ticket is reopened if necessary.


If none of these options yields any helpful information, then please log a ticket in the portal.


How to raise a ticket

Use the following steps to raise a new ticket in the SkillSet Support Portal:

  1. Click the "New support ticket" link.
  2. Enter your email address in the "Requester" field, otherwise we will not be able to respond to you!  If you are not registered, the system will further request you to enter your name.
  3. Enter a "Subject" which succinctly describes your issue.
  4. If you are referring to a particular page within your portal, please enter the URL (web address) of the page in question.
  5. To aid us in routing your ticket to the best person, please select whether the query relates to Learning Content or to the Portal, in the "System Component" field.  You do not need to fill in the Tool Used or Version fields but if you know these, it's helpful to us.
  6. Please enter a full description of the problem, explaining how to replicate or observe the issue, into the "Description" field.
  7. Use the "Attach a file" link if you need to supply screenshots or log files.
  8. Press "Submit" to save the ticket.



What happens next?

You will receive an email confirming your ticket has been raised.  Please ensure that you check your spam folder if this does not arrive, and add the address to your safe senders list, as any responses to your ticket from SkillSet will come through from the same address.  SkillSet will also be notified of the ticket and will be in contact to advise you of progress.